Oculus c'est bien, mais le support Oculus... c'est d'la meeeeeerde

[Snow]

Salut les gars,
ci dessous le fil de mes échanges (c'est a lire de bas en haut pour ceux que ca intéresse car c'est une copie de mail avec historique) avec le support oculus pour mes mousses qui s'décollent...
édifiant !!!

Dear George,

I really don’t understand your position. Where is it written down on your sell and prices conditions that protection foam IS NOT warrantied? (thank you by advance to send me a link to this article on your website, as it was the only way to order an oculus when I did it)

On a 699 € device, don’t you plan your users will wear and use it?
On a 699 € device, don’t you try to find efficiency and quality on components (even if external ones… seems not to…)
On a 699 € device, don’t you feel uncomfortable with your answer? Saying to me that it is normal (wear and tears) if it unsticks… due to usage??? …

Do you think that your car constructor will tell you after 6 months driving that the broken conductor seat is YOUR problem because wear and tears is not covered by the warranty? I don’t think so…

I’m really unsatisfied with oculus support, your ways of dealing my concern are unacceptable.

Well, and so, I will wait for your (expensive again?) spare part availability.

Regards,

Olivier T

De : <support@oculusvr.com>
Répondre à : <support@oculusvr.com>
Date : mercredi 30 novembre 2016 à 18:57
À : Olivier Maison
Objet : [Oculus Support] Re: Rift face Protection foam unsticking

##- Please type your reply above this line -##
Your request (#285069) has been updated. Reply to this email or click the link below:
https://tickets.oculus.com/hc/requests/285069

eorge
George (Oculus Support)
Nov 30, 9:57 AM PST

Hello Olivier,

Thank you for reaching back out to me. The facial interface didn't arrive in this condition originally which means that this is due to wear and tear over the last 4-5 months of usage. Currently wear and tear is not something that is covered under warranty. The condition of the facial interface depends on the user and how they interact with the Rift and use it over time. We're working on making these available in the future so you can purchase one from our shop. If you need anything else feel free to reach back out and we'd be happy to help.

Sincerely,

George
Oculus Support


Troillar
O Troillard
Nov 29, 10:16 PM PST

Hello,

That means there is no waranty ? I need explanations…

I did not use unproperly my rift, so it is clearly a device default…I’m really surprisedand upsetted !

I thought you will send me a new foam to change the unsticking one… taking in account the price of the device and its age (less than 6 months..)

I still no more a happy and friendly rift user

regards

Olivier TROILLARD





De : <support@oculusvr.com>
Répondre à : <support@oculusvr.com>
Date : mercredi 30 novembre 2016 à 02:48
À : Olivier Maison
Objet : [Oculus Support] Re: Rift face Protection foam unsticking


eorge
George (Oculus Support)
Nov 29, 5:47 PM PST

Hello Olivier,

Thank you for reaching out to us about this issue. Currently we are working on making these available for purchase on the store in the future. Please continue to check our blog for the latest update to Oculus products and services and you should be able to pick up a spare facial interface in the future. If you need anything else please let us know and we'd be happy to assist you.

Sincerely,

George
Oculus Support


avier
Xavier (Oculus Support)
Nov 29, 2:59 AM PST

Hello Olivier,

Thanks for the information.

We're still reviewed the situation, but we'll be in touch as soon as possible.

We appreciate your patience in the matter.

Regards,

Xavier
Oculus Support


Troillar
O Troillard
Nov 29, 2:53 AM PST

Hi,

Please find attached the picture of the number you’re waiting for.

My complete adress is :

Olivier T

1260 Ch

13 Aix en Provence

FRANCE

Best regards





De : <support@oculusvr.com>
Répondre à : <support@oculusvr.com>
Date : mardi 29 novembre 2016 à 11:41
À : Olivier Maison
Objet : [Oculus Support] Re: Rift face Protection foam unsticking

Attachment(s)
image001.png


avier
Xavier (Oculus Support)
Nov 29, 2:41 AM PST

Hi Olivier,

Can I collect both your Rift's serial number and your full shipping address?

The serial number we're looking for is the one on the bottom of the black box, and begins with "WM". This is different than the number on the headset itself.

Thanks in advance,

Xavier
Oculus Support


Troillar
O Troillard
Nov 29, 2:28 AM PST

Hello Xavier,

Yes it does, I feel something touching my nose, and that’s uncomfortable.
I don’t feel something sticked to my face on this area, the contact is sporadic, so it tickles permanently.

It began at the end of last week, It hasn’t been progressive and it looks like not to enlarge.
My rift is stored in its box when not used, and the computer room is not warm. (no heating system).

Looking forward, and best regards

Olivier

> Le 29 nov. 2016 à 11:19, support@oculusvr.com a écrit :


avier
Xavier (Oculus Support)
Nov 29, 2:19 AM PST

Hello Olivier,

I would like to gather some information about the Rift.

Ia the loose foam causing any discomfort?

Also, if you have any information on when or how it began occurring, please let us know.

I'll await your response.

Xavier
Oculus Support

[psycho]

hé ben ...
et tu peux pas la recoller cette mousse ?

[HotStick]

Tu as bien raison de mettre en ligne une mauvaise volonté pareille.
Ce n'est pas un produit à 10€ il pourrait faire quelque chose.

Au passage tu devrais virer tes email dans le post car il y a un risque de te faire spammer

[Snow]

@Psycho : si je pourrais mais je pensais que ces imbéciles allaient me la changer donc me suis pas pris la tete sur un truc neuf... je pense que c'est ce que je vais faire au final.
@HS : Merci pour les mails, j'ai corrigé j'étais un peu dans l'énervement ce matin...
a ++ les amis